Support Engineer (M/F) – Student

Zagreb, Croatia

This job is not available anymore

Ericsson Nikola Tesla Group has nearly 3000 employees, the majority of whom are from the STEM field. In addition to our ICT solutions in the telecom sector, we provide innovative solutions in health care, transport, state administration, municipal services and multimedia that improve people’s lives and create new value. With more than 70 years of tradition and continuous work on new technologies, we offer the perfect combination of experience and knowledge.

During the years, Ericsson Nikola Tesla’s Digital Society’s team has built several national digital systems covering health and land administration. Become part of our team and work in a fast-paced environment using the latest technologies and develop your skills!

We are looking for a:

Support Engineer (M/F) – Student 

Work location: Zagreb

Key Responsibilities:

  • Provide technical support to customers via email, phone, and chat channels.
  • Document support cases and resolutions accurately in our ticketing system.
  • Collaborate with cross-functional teams to escalate and resolve complex technical issues.
  • Assist in creating and updating knowledge base articles and documentation.
  • Continuously learn and stay updated on product features, updates, and industry best practices.

We are looking for students that: 

  • Are currently enrolled in a Bachelor's or Master's degree program in computer science, engineering, or a related field.
  • Have strong problem-solving skills with a passion for technology.
  • Have excellent communication and interpersonal skills.
  • Are able to work independently and collaborate effectively in a team environment.
  • Have basic understanding of computer systems, networks, and software applications.

        *Previous customer service or technical support experience is a plus, but not required.

We offer:

  • an opportunity to work within an inspiring working environment where you can develop your career, grow, innovate and be a part of a larger success story
  • continuous support from certified mentors
  • flexibility in planning your schedule to tailor your lifestyle

Candidates will be evaluated and contacted after they pass the initial screening.

Croatian citizenship or work permit for Croatia is mandatory.

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Support Engineer (M/F) – Student

Job description

Support Engineer (M/F) – Student